Loading ZedApply…
Loading ZedApply…
Last updated: 2026-05-24 · Version: 1.0.0
This Refund Policy applies to subscription fees paid to Zed Apply (ZedApply), a subsidiary of Vergeo Group, through our payment partners Lenco (mobile money) and DPO Pay (cards). All amounts are in Zambian Kwacha (ZMW); internal records use ngwee (1 ZMW = 100 ngwee).
This policy supplements our Terms of Service. If there is a conflict on refunds, this policy prevails for refund eligibility.
Contact: convergeozambia@gmail.com · In-app: open Bwana chat and type talk to human for billing help.
We want you to be confident upgrading to a paid tier. Refunds are handled fairly and consistently with the rules below. Promotional checkout prices (e.g. first-month discounts) do not change your right to an eligible refund under §2 — refunds are based on the amount actually charged.
If you upgrade to a paid tier and have not generated any AI documents on your account after that charge, you may request a full refund within 7 calendar days of the payment date.
AI documents include, without limitation:
Our systems record successful generations against your user ID. If any AI document generation appears after the charge date, §2 does not apply — see §4.
No detailed justification is required for eligible §2 requests.
If you downgrade to a lower paid tier or to Free during an active billing period (before renewal), you may request a prorated refund for the unused portion of the higher tier, at our discretion and subject to processor rules.
Subscription fees are non-refundable once you have generated AI documents during the billing period in question, even within 7 days of payment, because the paid feature has been consumed.
This includes partial use (e.g. one cover letter).
We aim to respond within 2 business days. Approved refunds are returned to the original payment method where the processor allows; otherwise we agree an alternative (e.g. Lenco reversal).
We may issue partial or full refunds at our discretion if paid features were materially unavailable for a sustained period due to a fault on our side (not due to your device, network, or WhatsApp account issues). Contact us under §6 with dates and symptoms.
Contact us before initiating a bank or mobile-money chargeback. Chargebacks for legitimately delivered paid features may lead to account suspension pending investigation.
The free tier (K0) involves no payment and no refund. Promotional half-price checkout does not waive §2 eligibility — you may still qualify for a full refund of the amount paid within 7 days if §2 conditions are met.
Refunds may be net of non-recoverable processor fees where permitted. We retain payment records as required by Zambian law.
We may update this policy. Material changes will be posted at /legal/refund with an updated "Last updated" date. Continued use of paid tiers after the effective date constitutes acceptance.