Senior Human Resource Officer

Job Description

Location: Zambia
Contract Type: Permanent contract

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1000 enthusiastic employees.

Summary

The Senior HR Officer is responsible for delivering efficient, compliant, and cost-controlled HR operations. The role has strong ownership of HR budget planning, workforce planning, employee relations, disciplinary representation, employee wellbeing, and policy development, ensuring operational stability and adherence to company policies and labour laws.

What will be your responsibilities?

HR Budget & Workforce Planning

• Support and drive the annual HR budget preparation process in collaboration with HR Manager and Finance
• Develop and maintain workforce planning schedules, aligned to operational needs and budget constraints
• Translate workforce plans into costed headcount requirements
• Monitor and track HR-related costs against budget and highlight variances
• Provide monthly input on cost analysis and workforce trends

Policy Development & Implementation

• Support the development, review, and update of HR policies and procedures
• Ensure policies are aligned with:
  • Labour legislation
  • Organisational requirements
• Assist with policy communication and implementation across the business
• Monitor application of policies and recommend improvements where necessary

Disciplinary & Employee Relations

• Act as HR representative in disciplinary hearings, ensuring:
  • Procedural fairness
  • Compliance with labour laws and company policies
  • Proper documentation and governance of proceedings
• Support line management and relevant parties during disciplinary processes by providing HR guidance and oversight
• Maintain accurate disciplinary records, hearing documentation, and case logs
• Coordinate and manage Joint Committee meetings, including:
  • Scheduling, agenda preparation, and minute-taking
  • Tracking and follow-up of agreed actions
• Act as primary HR contact for union matters, including:
  • Day-to-day engagement
  • Supporting consultations and negotiations
  • Ensuring compliance with collective agreements
• Manage and support grievances and employee relations matters, ensuring timely and fair resolution
• Identify trends and implement actions to improve employee relations climate
• Escalate complex or high-risk cases to the HR Manager, particularly for appeals and final decision-making

Medical Aid & Employee Wellbeing

• Administer medical aid schemes and employee healthcare benefits
• Manage enrolments, exits, queries, and provider relationships
• Support monitoring of absenteeism and health-related trends
• Implement and support employee wellbeing initiatives and programs
• Act as first point of contact for employee welfare and support matters

HR Operations & Administration

• Maintain accurate employee records and HR documentation
• Ensure consistent application of HR policies and procedures
• Support day-to-day HR operational requirements

Compliance & Governance

• Ensure compliance with:
  • Labour legislation
  • Internal HR policies and procedures
• Support audits and maintain proper HR documentation and controls

What’s in it for you?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function