IT Operations Intern

Seeking a proactive IT professional to drive our 2027 scaling goals. You will own endpoint and network infrastructure, lead medium-complexity IT projects, and implement in-house maintenance to increase operational quality while maintaining lean spend.

About One Acre Fund
Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

One Acre Fund runs a pilot program in Zambia’s Central Province. Our Zambia pilot is exploring ways we can help farmers improve harvests on larger plots of land, which are common in the country. Our office in Zambia is located in Kabwe, the capital of the Central Province.

About the Young Professionals Program
One Acre Fund’s Young Professionals Program offers high-performing African graduates meaningful internships and training opportunities at a high-performing, mission-driven organization. Our internships are paid and all interns can expect to receive substantive work assignments working on high-impact projects that support One Acre Fund’s operations.

When joining, interns will participate in an onboarding program and receive training on how to design and execute projects. Over the period of your internship, you will get the opportunity to work with like-minded individuals and receive learning opportunities to build strong foundations for your future career.

About the Role
The IT Operations Intern is a technically skilled service provider within the Country IT-Operations Team focusing on endpoints and networks.

Responsibilities

• Adhere to CITO policies, processes, and guidelines
• Resolve up to Tier 2 Technical (endpoints, networks, etc.) incidents and service requests within SLAs
• Comply to endpoints (laptop and tablets) and networks processes
• Smooth execution of IT support exercises (ex: endpoint maintenance, inventory data cleanup, performance testing, etc.)
• Monitor CCTV & GPS systems

Project Management (May own low to medium-complexity projects)
* Deliver high-quality IT projects on time
* Independently define project scope, milestone(s), and timelines
* Follow Tech standard PMP
* Clearly define roles for project participants: Technical leads from within IT Ops, Domain experts and bus

Career Growth and Development
We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
* Understanding of Mobile Device Management (MDM) Tools
* Understanding of Windows and Android OS
* Understanding of Microsoft Deployment Toolkit (MDT)
* Foundational networking skills
* ITIL Familiarity

Benefits

• Interns will be provided with a reasonable stipend for the duration of their contract.
• Rural area based fellows will be provided assistance in locating suitable housing.

Eligibility

This role is only open to citizens or permanent residents of Zambia.