Vepmac Consultancy Services
OFFICE MANAGER
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About the role
DETAILED JOB DESCRIPTION: OFFICE MANAGER
Company: Vepmac Consultancy Services
Location: Solwezi, North-Western Province, Zambia
Department: Operations & Client Service
Reports to: Director / Remote Lead Consultant
Employment Type: Full-time
Role Purpose
The Manager will lead the Solwezi office operations and ensure the delivery of high-quality tax, compliance, and management consulting services. You will manage client delivery, team performance, and office profitability while upholding Vepmac’s standard of “Certainty” for clients.
Key Responsibilities
Operations & Technical Delivery
- Oversee all client engagements: ZRA returns, VAT, PAYE, corporate tax, provisional tax, NAPSA, NHIMA, payroll, bookkeeping, and audit support.
- Review all work for accuracy and compliance before submission.
- Ensure all deadlines are met.
- Handle complex client issues, ZRA audits, queries, and penalties.
- Liaise with authorities on behalf of clients.
- Implement internal controls and quality assurance processes.
Team Leadership & Administration
- Supervise Sales Officer and support/admin staff.
- Set targets, conduct performance reviews.
- Manage office administration: scheduling, filing, billing, collections, and procurement.
- Coordinate with the remote Lead Consultant on systems, templates, and technical updates.
Client Management & Business Growth
- Be the primary contact for key accounts.
- Build trust and retain high-value clients.
- Support the Sales Officer in technical presentations and closing deals.
- Build relationships with ZRA, NAPSA, PACRA, Solwezi Chamber of Commerce, and mine suppliers.
- Identify opportunities for new service lines: management systems, internal controls, training.
Financial & Compliance Management
- Monitor office budget, revenue, expenses, and cash flow.
- Report monthly to Director.
- Ensure office compliance with ZRA, NAPSA and other professional standards.
- Maintain client confidentiality and data protection.
Qualifications Required
Education: Bachelor’s Degree in Accounting, Finance, Business Administration, or related field.
Professional Qualification: ZICA Licentiate/Professional, ACCA, CIMA, or studying towards is strongly preferred.
Experience: Minimum 3-5 years experience in tax, accounting, or audit. At least 1 year in a supervisory/manager role. Consulting experience is an advantage.
Technical Knowledge:
* In-depth knowledge of Zambian Tax Laws, ZRA TaxOnline, TPIN, VAT, PAYE, Withholding Tax
* Knowledge of NAPSA, NHIMA, Employment Act, Companies Act
* Proficient in QuickBooks, Sage, Excel, and MS Office
Skills:
* Leadership, coaching, and team management
* Strong analytical, problem-solving, and decision-making skills
* Excellent client relations and communication skills
* High integrity and attention to detail.
Other Requirements:
* Must be based in Solwezi and willing to travel within NWP
* Member of ZICA in good standing is an advantage
KPIs
On-time filing rate, client satisfaction score, office revenue & profitability, team performance, zero compliance errors.
How to Apply
Interested candidates should send CV, academic certificates, and cover letter to vepmacconsultancy@outlook.com with the subject: Application - Sales Officer/Manager - Solwezi.