Capability Coach

Role Overview

We are seeking a dynamic, field-based Capability Coach to join the Hungry Lion team in Zambia. In this role, you will serve as the primary Learning and Development resource for our stores and regional operations. The successful candidate will work closely with Regional Operations Managers to drive performance, facilitate impactful training, and ensure sustained behavior change. If you are a results-driven professional passionate about empowering teams and maintaining operational excellence, we want to hear from you.

Key Responsibilities

• Audits & Assessments: Perform monthly Store Certification Audits and conduct comprehensive gap assessments to identify operational or leadership deficiencies
• Training Delivery: Facilitate Manager Train-the-Trainer (TTT) and New Country training sessions via virtual or in-person platforms
• The 30-Day Rule: Execute mandatory 30-day follow-ups for all training interventions to ensure 100% behavior change and strict Standard Operating Procedure (SOP) adherence
• Operations Support: Fulfill training requests from Regional Operations Managers within agreed Service Level Agreements (SLAs)
• L&D Strategy Execution: Apply adult learning principles to adapt and deliver coaching interventions that suit diverse, fast-paced operational teams
• Reporting: Diligently track all audit scores, pass/fail results, and developmental action plans in a Weekly Activity Log