Projects & Change Communications Assistant

Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the CEO’s Division under the Communications at Head Office – Support Functions:

Role Description

Job Purpose:

The Projects & Change Communications Assistant is responsible for planning, developing and delivering clear, timely and consistent communications for bank-wide projects and initiatives. Working closely with the Project Management team, this role ensures that all internal and external stakeholders are informed, engaged and prepared for upcoming initiatives, system changes and rollouts, as well as any changes that occur during the project lifecycle. The role plays a critical part in change management by translating complex project information into meaningful, accessible communications that support adoption and minimise disruption.

Job Responsibilities:

• Develop and execute comprehensive communication plans for bank initiatives, systems implementations and process changes, aligned to project milestones.
• Cascade project communications across the bank using appropriate channels and maintain communication timelines aligned with project plans.
• Translate technical and project-specific information into clear, audience-appropriate messaging.
• Work closely with Project Managers, Project Sponsors, IT, Operations, Risk, Compliance and Business Leads to understand project impacts and timelines.
• Support user readiness and adoption through awareness campaigns, training communications, and post-go-live support messaging.
• Identify and manage internal and external stakeholder groups, tailoring communication approaches accordingly.
• Ensure consistent messaging is delivered to staff, customers, vendors, regulators and other external stakeholders.
• Communicate project changes, risks, delays and updates promptly and accurately.
• Anticipate potential communication risks and recommend mitigation strategies.
• Draft high-quality written communications including announcements, change notices, FAQs, talking points, executive briefs and customer-facing materials were required.
• Support the Project Team with communication toolkits to support effective cascade through management layers.
• Ensure communications are approved through appropriate governance and risk channels.
• Track communication effectiveness and feedback, recommending improvements where necessary.
• Any other duties as assigned by superiors.