QUALIFICATIONS AND EXPERIENCE

Bachelor’s degree in computer science, engineering or relevant field
Paid up membership with ICTAZ
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
4 Years Proven work experience as IT Technician or relevant position.
Excellent IT diagnostic and problem-solving skills.
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Proven documented track record of providing IT services of a similar nature.

TECHNICAL AND BEHAVIOURAL COMPETENCIES

Strong Technical support and troubleshooting of computer systems, hardware, software, and peripherals abilities
Ability to offer IT service delivery and end-user support management
Good at User account administration and access management
Ability to offer excellent Scan, print, and electronic file management support
Ability to manage IT asset tracking, inventory control, and lifecycle management
Good at Network infrastructure support, configuration, and administration
Good working knowledge of ICT systems maintenance and performance monitoring
Knowledge in Information security, data protection, and ICT compliance support

Setting up hardware platforms required for installation and configuration of applications and operating systems.
Undertaking routine preventive, corrective, and conditional maintenance of IT equipment, as well as recommending disposal of obsolete equipment.
Ensuring operating systems on end-point devices and firmware on network devices are up to date.
Ensuring all hardware-related issues, including end-user computers, printers, and other devices, are resolved.
Conducting daily morning health checks and sharing reports with Group IT.

Setting up end-user accounts and resetting passwords on Active Directory and Office 365 as and when required.
Setting up user permissions in relation to shared folder access and allocation of network resources.
Troubleshooting and resolving all end-user related IT issues within the Service Desk SLA time frame and escalating to Back Office where necessary.
Ensuring anti-virus software on all user computers is up to date.
Supporting end-users with issues related to business applications and other applications, including Smartcare, DMAD, Service Desk, and Sage Evolution.
Deactivating and/or removing all former RTC employees from the system.

Ensuring that a stable and reliable internet connection is always available.
Monitoring network usage and ensuring user compliance with approved guidelines.
Ensuring the integrity of LAN/WAN security.
Performing LAN/WAN support functions before escalating issues to Back Office.
Monitoring network security and reporting any potential or existing threats to the IT Governance, Security, Risk & Compliance Specialist and the IT Infrastructure team.
Monitoring the surveillance (CCTV) system to ensure all cameras and NVRs are online and reporting any system failures requiring specialized attention to Back Office.

Providing adequate protection and reducing the risk of data loss.
Ensuring that the print server is functional, in good condition, and that all users are able to print.
Ensuring Scan-to-Email functionality is working for all users.
Installing, upgrading, and configuring network printers, directory structures, user access, security software, and file services.

Maintaining and updating the IT asset register with accurate device, user, and location details.
Monitoring the allocation, movement, transfer, and return of IT assets across the organization.
Conducting periodic asset verification and reconciliation to ensure accountability and accuracy.
Managing asset tagging, warranty tracking, maintenance records, and disposal of obsolete equipment.
Preparing IT asset inventory reports and ensuring compliance with organizational asset management procedures