EB
Exponent Bizolution
Call Centre Agent
Closes in 15 daysLusaka
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Required skills
record-keepingcustomer handlingproblem solvingsalescommunicationadaptabilitycustomer servicecustomer sales & engagement agentproduct knowledge
About the role
Position Summary
Join our dynamic Contact Centre team and play a vital role in delivering exceptional customer experiences. As a Call Centre Agent, you will engage with customers through inbound and outbound calls, resolve inquiries, promote our products and services, and ensure every interaction reflects the highest standards of professionalism.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Provide accurate information on products and services.
- Promote company products and services to potential customers.
- Resolve customer inquiries and complaints effectively.
- Maintain accurate records of customer interactions.
- Achieve daily, weekly, and monthly performance targets.
- Follow company policies and quality standards during all customer engagements.
Why Join Exponent Bizolution?
- Work with one of Zambia’s leading Business Process Outsourcing companies.
- Gain valuable customer service and sales experience.
- Access continuous learning and development opportunities.
- Be part of a high-performance and supportive team culture.
Location
Lusaka
Applicants must indicate their preferred location when applying.