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Required skills

time managementemployee relationsrisk assessmentsuccession planningrecruitmentculture developmentstrategic hrperformance managementleadershiphealth & safetyworkforce planningonboardingzambia employment code actcompensation & benefits

About the role

About G4S

G4S is a global leader in security and facility services. In Zambia, we protect people and assets with a massive workforce of over 5,000 employees. Our mission is driven by our core values:
* Safety
* Agility
* Innovation
* Integrity
* Reliability
* Teamwork
* Caring

The Role

As the Head of HR, you will be the most senior HR leader in the business unit. You will partner with the Managing Director to deliver a people strategy that drives our business plan, ensures strict legal and group compliance, and fosters a high-performance culture.

Key Responsibilities

Strategic HR Leadership:
* Collaborate with the executive team to align human resources with financial and operational business plans.
* Lead and develop the local HR team.

Values & Culture:
* Act as a role model for G4S values, monitor organizational culture, and handle ethical or whistleblowing matters with absolute integrity.

Mass Recruitment:
* Oversee end-to-end frontline workforce planning, high-volume recruitment, and executive screening to meet demanding customer needs.

Talent & Development:
* Establish robust onboarding, performance management frameworks, and succession plans to build long-term business capability.

Employee & Labor Relations:
* Champion employee engagement, manage turnover, and lead constructive union/pay negotiations within the Zambian market.

Health & Safety:
* Partner with H&S specialists to manage risks (including firearms and vehicle safety) and lower operational incidents.

Compensation & Benefits:
* Ensure jobs are fairly graded and that compensation packages remain competitive in the local market.

Ideal Candidate Profile

Experience:
* 8+ years in HR, with at least 3 years heading an HR function for a large workforce (1,000+ employees in security, logistics, manufacturing, or retail for example).

Education & Credentials:
* Bachelor's degree in HR, Business Administration, or related field.
* Valid ZIHRM membership/certification is highly desirable.

Legal Knowledge:
* Expert-level understanding of the Zambia Employment Code Act and local labor laws.

Attributes:
* A strategic thinker with operational grit.
* You naturally embody agility, innovation, and caring while maintaining the highest standard of reliability and safety.