Deputy Manager – Marketing Operations and CSR & Sustainability

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Assist the Brand, Marketing and Communications Manager in delivering marketing, brand, and communications operations that drive stakeholder engagement while ensuring compliance with Zambia’s data protection and accessibility standards. Support the execution of campaigns, events, and CSR initiatives, as well as brand and business development activities, reporting, budgeting, compliance monitoring, and effective management of marketing collateral.

Role Profile

Business Unit: Prudential Life Assurance Zambia (PLAZ)
Business Function: Corporate Services
Job Title: Deputy Manager – Marketing Operations and CSR & Sustainability
Reports to: Manager – Brand, Marketing & Communications
Location: Lusaka

Role Purpose

Assist the Brand, Marketing and Communications Manager in delivering marketing, brand, and communications operations that drive stakeholder engagement while ensuring compliance with Zambia’s data protection and accessibility standards. Support the execution of campaigns, events, and CSR initiatives, as well as brand and business development activities, reporting, budgeting, compliance monitoring, and effective management of marketing collateral.

Key Responsibilities

Brand Awareness & Communications

• Execute internal and external communications strategy, ensuring stakeholder messaging alignment.
• Develop content across newsletters, website copy, brochures, press releases, executive speeches, and briefing materials.
• Establish and manage strategic partnerships to enhance brand equity and market presence.

CSR and Sustainability

• Execute CSR initiatives that promote goodwill, deepen stakeholder trust, and drive measurable impact.
• Measure and report on CSR outcomes to demonstrate tangible community contribution and brand equity growth.
• Drive the sustainability and climate resilience agenda aligned to long-term corporate strategy.
• Position the brand as sustainability-focused through integrated communications, stakeholder engagement, and thought leadership.
• Develop sustainability communication frameworks translating technical initiatives into compelling messaging.

Business Development

• Support business development initiatives through proposal coordination, marketing collateral development, events, and campaign support.

Planning & Tracking

• Support planning, scheduling, tracking, and prioritisation of marketing activities, campaigns, and deliverables.

Collateral Management

• Manage storage, access, issuance, and quarterly inventory of all marketing collateral, including corporate gifts, clothing, and branded materials.

Reporting

• Prepare monthly dashboards on campaign performance, engagement, and CSR impact.
• Coordinate and compile Africa Region Hub, Prudence Foundation, operations, and strategy review reports.

Budgeting Support

• Track marketing expenditure against approved budgets and flag variances timeously.

Compliance, Data & Marketing Request TAT

• Ensure compliance with brand governance and approval processes while meeting agreed turnaround times.
• Ensure DPA and ECTA compliance for electronic communications, maintain consent records and preference centres, and enforce Do-Not-Contact lists.

Core Competencies

• Execution Excellence: Efficient management of calendars, campaigns, events, and CSR initiatives
• Content Creation: Writing, basic design capability, and adherence to accessibility standards
• Attention to Detail: Accurate reporting, documentation, and archiving for compliance
• Relationship Management: Strong networking skills and effective vendor coordination
• Adaptability: Ability to multitask and deliver under pressure and tight deadlines
• Communication: ability to communicate effectively to different stakeholders internally and externally

Qualifications

Prudential is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.