QS

QUEEN SHEBA TECH

Business Automation & Systems Specialist

Closes in 13 daysFull timeLusaka
Generate cover letter· ProfessionalK250 per monthTailored CV· ProfessionalK250 per month

Or pay per use (Boosters)

Tailored CV

AI-tailor your CV for this exact job in 60 seconds.

K20
Cover Letter

AI-write a cover letter targeted at this role.

K15
Interview Prep

Get 10 likely interview questions + model answers.

K40

Share

Required skills

monday.comairtableproblem solvingwebhooksapiscalltrackingmetricscrmmake.comdata automationwhatsappzapiergoogle adsclaude codeslack

About the role

We’re looking for a Business Automation & Systems Specialist to help us build, manage, and improve the systems we create for our clients.

You’ll be responsible for setting up and maintaining workflows that help local service businesses receive leads, track calls, manage follow-ups, and measure results.

This is a hands-on role for someone who enjoys automation, business systems, AI tools, and solving technical problems.

What You’ll Do

  • Build and maintain automations in Make.com
  • Set up and improvise CRM workflows in Monday.com
  • Work with CallTrackingMetrics to track calls, forms, phone numbers, and campaigns
  • Use Claude Code to help build internal tools, scripts, dashboards, and automation systems
  • Connect systems using APIs, webhooks, and integrations
  • Ensure every lead reaches the correct CRM, team member, WhatsApp, Slack, or email
  • Help track lead status, sales, revenue, and campaign performance
  • Troubleshoot broken automations and improve existing systems

Tools You’ll Work With

  • Claude Code
  • Make.com
  • Monday.com
  • CallTrackingMetrics
  • APIs and webhooks
  • Slack and WhatsApp
  • Google Ads and Meta Ads

What We’re Looking For

  • Experience with Make.com, Zapier, Monday.com, Airtable, CRMs, or similar tools-MUST
  • Understanding of automation, workflows, APIs, and webhooks-MUST
  • Strong problem-solving skills
  • Good communication skills
  • High attention to detail
  • Ability to work independently and manage multiple tasks
  • Interest in AI tools, automation, and business systems
  • Experience with lead generation or digital marketing is an advantage