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Required skills

data integritymeet recovery targetsactive listeningpressure handlingcommunicationprofessionalismnegotiationcreditor managementcomputer literacydata collection

About the role

The debt recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

COMPETENCIES

Excellent communication and negotiation skills
Strong interpersonal and listening skills
Computer literate
High level of integrity and professionalism
Ability to work under pressure and meet recovery targets
Strong understanding of credit risk and debt collection processes

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor loan portfolios to identify accounts that are 30 days and above in arrears
Roll back delinquent accounts from 30 days past due to current (PAR 1)
Identify root causes of loan defaults and recommend corrective actions to the Supervisor
Develop and manage realistic repayment plans with defaulting clients
Conduct regular field visits to clients’ business and residential locations
Escalate difficult or uncooperative cases to Legal at the appropriate stage
Ensure strict adherence to FINCA policies and procedures
Prepare and submit weekly recovery performance reports

QUALIFICATIONS

Diploma or Degree in Banking & Finance, Business Administration, Economics, or any other related business field
Minimum of 2 years’ experience in debt collection and credit risk management within a Bank or Microfinance Institution
At least 2 years’ experience in a financial institution with exposure to lending, credit administration, or debt recover

Debt Recoveries Officer

Or pay per use (Boosters)

Tailored CV

Cover Letter

Interview Prep