Membership Consultant

OneLife is a licensed long term (Life) insurance provider in Zambia. Regulated by the Pensions and Insurance Authority (PIA) OneLife specializes in Life and Health Insurance. OneLife requires, a versatile, dynamic, self-motivated, highly credible, and suitably qualified individuals to fill the vacant positions below.

Job Description Summary

• Registering all member application forms when received
• Underwriting of all forms
• Loading new business and member application forms timely and accurately
• Activation of new members and inclusions
• Deactivation of members
• Communicating membership rules to clients
• Conducting membership reconciliations
• Handle all client related queries and correspondence and escalate to relevant department when necessary
• Continually improve and maintain high service levels
• Build and maintain relationships with clients and stakeholders
• Deliver client-centric processes and solutions
• Attend to walk in clients and provide the necessary assistance
• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Take ownership for driving own career development
• Positively influence and participate in change initiatives
• Identify solutions to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under his or her control

Qualification and Experience

• Must have at least a first degree in Insurance or business-related qualification.
• Diploma in Insurance (added advantage)
• At least 2–3 years experience in insurance related role.
• Excellent interpersonal and communication skills
• Ability to coach and motivate teams.