Administration & Store Sales Officer

POSITION DETAILS

• Job Title: Administration & Store Sales Officer
• Department: Administration, Sales & Showroom Operations
• Reporting To: Chief Executive Officer
• Location: Unit 3, Ibex Hub Mall, Corner of Chimanga Road & Bill Sela Street, Ibex Hill, Lusaka.

POSITION PURPOSE

The Administration & Store Sales Officer is responsible for the professional administration, operation, customer management, sales support, and day-to-day coordination of the Deyne Interiors Showroom & Studio.

The role serves as the first point of contact for customers while ensuring that the showroom operates professionally, efficiently, and in accordance with Company standards. The position combines front-office administration, customer service, retail sales, showroom presentation, business administration, and operational coordination to deliver an exceptional customer experience while contributing to sales growth and operational excellence.

KEY ROLE EXPECTATIONS

The Company expects the Administration & Store Sales Officer to:

• Professionally manage the day-to-day operations of the showroom and design studio.
• Deliver exceptional customer service and create a premium customer experience.
• Support achievement of monthly showroom sales targets.
• Convert walk-in enquiries into confirmed sales opportunities.
• Build long-term customer relationships.
• Maintain accurate administrative and customer records.
• Coordinate quotations, orders, customer follow-ups, and delivery updates.
• Maintain an attractive, organized, and professional showroom at all times.
• Support business development initiatives that increase showroom traffic and sales conversion.

KEY RESPONSIBILITIES

1. Showroom Administration

• Open and close the showroom in accordance with Company procedures.
• Maintain a clean, organized, professional, and customer-ready showroom.
• Manage reception and front-office administration.
• Answer incoming telephone calls professionally.
• Respond to customer enquiries promptly.
• Receive visitors and direct them appropriately.
• Schedule customer appointments.
• Coordinate meetings where required.
• Manage filing systems and administrative records.
• Maintain confidentiality of Company information.

2. Customer Service

• Welcome every customer professionally.
• Understand customer requirements through effective consultation.
• Explain products, services, wallpapers, ceiling, lighting, electricals, flooring, and interior solutions.
• Recommend suitable products based on customer needs.
• Handle customer complaints professionally.
• Resolve customer concerns promptly or escalate appropriately.
• Build customer confidence and trust.

3. Retail Sales

• Generate showroom sales.
• Prepare quotations.
• Follow up outstanding quotations.
• Convert quotations into confirmed orders.
• Process customer orders accurately.
• Upsell complementary products and services.
• Promote current offers and campaigns.
• Achieve monthly sales targets.

4. Customer Relationship Management

• Maintain accurate customer information.
• Record customer preferences.
• Conduct customer follow-ups.
• Build repeat business.
• Maintain CRM records.
• Support customer retention initiatives.

5. Showroom Presentation

Responsible for maintaining:

• Product displays.
• Sample Catalogues/books.
• Marketing materials.
• Reception area.
• Meeting area.
• Product pricing.

The showroom must always reflect a premium interior design environment.

6. Administration

• Prepare correspondence.
• Prepare reports.
• Manage incoming and outgoing documents.
• Process invoices where required.
• Assist with procurement administration.
• Maintain office supplies.
• Coordinate courier deliveries.
• Maintain filing systems.

7. Sales Administration

• Track customer orders.
• Coordinate production requests.
• Monitor delivery schedules.
• Update customers on order progress.
• Prepare weekly sales reports.
• Prepare quotations.
• Prepare invoices.

8. Coordination

• Coordinate effectively with:
  • Marketing Department
  • Procurement
  • Installations Team
  • Customers
  • Suppliers

9. Marketing Support

• Support showroom marketing through:
  • Customer engagement.
  • Promotion of new collections.
  • Assisting with showroom events.
  • Capturing customer enquiries.
  • Referring leads.
  • Supporting social media activities where required.

PERFORMANCE INDICATORS (KPIs)

Performance will be measured against:

• Monthly sales performance.
• Sales conversion rate.
• Customer satisfaction.
• Customer follow-up completion.
• Administrative accuracy.
• Quotation turnaround time.
• Customer response time.
• Order accuracy.
• Showroom presentation standards.
• Customer retention.
• Attendance and punctuality.
• Professional conduct.
• Teamwork.
• Initiative.
• Compliance with Company procedures.

QUALIFICATIONS

Minimum:

Diploma in Interior Design, Business Administration, Marketing, Public Relations, Retail Management or a related discipline.

EXPERIENCE

Minimum 3 years' experience in one or more of the following:

• Home décor
• Interior furnishings
• Furniture retail
• Hospitality or luxury customer service
• Retail sales
• Showroom administration
• Customer service
• Front office administration

CORE COMPETENCIES

• Professionalism
• Excellent communication skills
• Customer focus
• Sales orientation
• Administrative accuracy
• Organization and planning
• Problem solving
• Attention to detail
• Time management
• Emotional intelligence
• Initiative
• Integrity
• Accountability
• Teamwork

COMPANY EXPECTATION

The Administration & Store Sales Officer represents the image of Deyne Interiors.

The Company therefore expects the highest standards of professionalism, customer service, integrity, appearance, communication, administration, and sales performance.

The Candidate is expected to contribute directly to increasing showroom foot traffic, improving customer experience, increasing sales conversion, strengthening customer relationships, and supporting the continued growth and success of Deyne Interiors.

How to apply

Please send your CV and other credentials to recruitment@curtainfactoryzm.com. Please indicate the name of the position in the subject line of the e-mail: Administration & Store Sales Officer.

We are in Ibex Hub Mall in Ibex Hill, Lusaka. A candidate that reside in Ibex Hill and other surrounding areas are highly encouraged to apply.