Sales Consultant Intern

Mission Possible Foundation Luxury Dresses is seeking a talented Sales Consultant intern with a passion for luxury fashion and a proven track record in online sales and high-end customer service.

About us

• A charitable fashion house offering exclusive luxury dresses.
• Every purchase supports our mission to empower communities and create fundraising impact.
• We blend couture quality with compassionate purpose, delivering an exceptional client experience.

Role: Sales Consultant (Online & Luxury Client Experience)

Location: Lusaka

[Full-time

Key responsibilities

• Drive online sales across our website, email campaigns, and social media channels.
• Deliver personalised, concierge-level service to high-end clients from around the world.
• Build and manage a targeted pipeline of prospective customers, following up with high-frequency, professional touchpoints.
• Advise clients on product selection, fit, and styling, ensuring luxury standards and brand voice are maintained.
• Process orders accurately and manage returns/exchanges in a seamless, customer-centric manner.
• Collaborate with Marketing to optimise product listings, visuals, descriptions, and promotions.
• Maintain excellent product knowledge, including fabrics, embellishments, designers, sizing, and care.
• Track customer preferences, feedback, and lifecycle to drive repeat business and referrals.
• Ensure compliance with data privacy, payment security, and internal policies.

What we're looking for

• Proven experience in luxury fashion online sales or high-end retail, with a strong e-commerce background.
• Demonstrated excellence in servicing high-net-worth clients, with discretion, empathy, and professionalism.
• Excellent communication skills (written and verbal) in English; additional languages are a plus.
• Proficiency with e-commerce platforms (Shopify, Magento, or similar), CRM systems, and analytics.
• Comfortable handling multi-channel inquiries (website chat, email, phone, social).
• Strong organisational skills, attention to detail, and the ability to manage multiple inquiries concurrently.
• Results-driven with a track record of meeting or exceeding sales targets.
• Distinctive, polished personal style and a passion for luxury fashion.
• Alignment with Mission Possible Foundation values and a commitment to our charitable mission.

What we offer

• Competitive salary plus performance-based incentives/commission.
• Flexible work arrangements for online sales roles.
• Training on our product range, storytelling, and luxury client engagement.
• A supportive, mission-driven team with opportunities to grow.
• Employee discounts on our exclusive collections.
• The satisfaction of contributing to meaningful charitable impact.

How to apply: Please submit:

• A resume highlighting relevant luxury online sales experience.
• A brief cover letter describing your experience with high-end clients and online platforms, and why you want to work with Mission Possible Foundation Luxury Dresses.
• A short portfolio or examples of successful online sales initiatives or client engagements.
• Professional qualifications