EB
Exponent Bizolution
Regional Team Leaders
Closes in 15 daysZambia
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Required skills
time managementproblem solvingsalescommunicationadaptabilityperformance managementleadershipcustomer servicecoachingperformance reporting
About the role
REGIONAL TEAM LEADS
Join Zambia’s Leading Business Process Outsourcing Team
Company: Exponent Bizolution
Position Summary
Lead, motivate, and develop your team to deliver outstanding performance and exceptional customer experiences every day.
Key Responsibilities
- Lead, coach, and motivate Call Centre Agents to achieve individual and team targets.
- Monitor performance, provide feedback, and conduct regular performance reviews.
- Ensure adherence to quality standards, policies, and procedures.
- Monitor calls and promote excellent customer service.
- Prepare reports and analyze team performance to drive improvement.
- Manage daily operations, schedules, and team activities.
- Identify training needs and support continuous learning and development.
Why Join Exponent Bizolution?
- Work with one of Zambia’s leading Business Process Outsourcing companies.
- Lead and develop high-performing teams.
- Grow your career in a dynamic and supportive environment.
- Access continuous learning and development opportunities.
- Be part of a high-performance culture that drives impact.
Locations
Applicants must indicate their preferred province when applying.
- Copperbelt Province
- North-Western Province
- Luapula Province
- Northern Province