Ground Operations Supervisor

Role Context

Responsible to supervise the Operations SVC shifts to ensure that the inbound or outbound material is delivered or collected and processed according to network standards. Also ensure that the GIMS and Global SOP procedures are followed consistently

Key Responsibilities

• Responsible road operations from the stations to gateway and vice versa
• Ensure that all schedules are adhered to in accordance with network and station requirements and continuously monitored
• Ensure that NMIV is updated within 15 minutes on arrival or departure
• To develop contingency plans for existing and future routes to ensure that in case of emergency a minimum level of service can be provided
• Ensure key risks are identified, communicated, understood, evaluated, prioritises and acted upon
• Ensure that any risks are communicated to management and security
• This process must be ongoing, thorough and highly visible to key stakeholders
• Deliver outstanding leadership and motivation through:
• Appraisals
• One on One’s
• Coaching
• Manage inbound and outbound, domestic and international sorting and bagging, ensuring these processes are executed safely, timely, accurately and in conformance with civil aviation, safety, airport and internal DHL security regulations
• Ensure that no prohibited or restricted goods are presented for transport without prior arrangement and authorisation
• Ensure that checks are done when the couriers return to confirm that all collections were made by using appropriate Debrief program/system
• Ensure that handling unit ID and checkpoint information is created / captured accurately and timely, and is made available to the network
• Ensure that all inbound shipments are scanned according to the checkpoint business reference guide and processed accurately and timeously

Minimum Requirements

Experience Required
* Proven track record of managing risk
* Proven track record of driving performance through performance management frameworks
* Proven track record of serving internal and external customers & managing teams
* Excellent Written & Verbal Communication skills
* Operational Knowledge of Operations Scorecard and Global SOP
* Good working knowledge of OHASA & Global SOP

Education
* Bachelor’s Degree/Diploma In a related field
* Good knowledge of DHL Operations systems
* Valid driver’s license (Class C) – 2 years of driving experience
* Excellent Written & Verbal Communication skills
* 3 to 2 years in a similar role