IZ
iSON Zambia Limited
Customer Care Agent
Closes in 13 daysPart timeLusaka
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Required skills
graduate / entry-levelit & telecomsproduction target achievementproblem solvingcall qualitycommunicationempathycustomer servicepunctuality
About the role
Duties & Responsibilities
- Handle customer calls courteously and professionally.
- Provide accurate information about products and services.
- Gather, verify, and communicate customer information effectively.
- Show empathy and provide personalized customer service when needed.
- Meet the company's call quality standards.
- Identify and report opportunities to improve customer experience and productivity.
- Maintain good attendance and punctuality.
- Consistently achieve daily performance targets.
Qualifications
- Grade 12 Certificate with at least five (5) credits, including English and Mathematics.
- A tertiary qualification is an added advantage.
Age Requirement
24 – 33 years
Language Requirements
Applicants must speak at least one of the following local languages fluently:
* Tonga
* Lozi
* Lunda
* Kaonde
* Luvale
Location Requirements
Applicants must live within a 7 km radius of the office. Those living in areas such as the following are not eligible:
* Meanwood
* Obama
* Chainda (beyond the Clinic)
* Salama
* Mtendere East
* ZAF Lusaka
* Makeni
* Lilayi
* Kanyama
* Garden House
* Chingwele
* Zingalume
* Chunga
* Chalala Apex
* And other areas beyond the required radius.
Additional Requirements
- Must be willing to work in shifts.
- Must complete a mandatory fingerprint verification process.