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Rajbharti Supermarkets Limited
Supermarket Operations Supervisor
Closes in 14 daysK3.5k/moKitwe
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Required skills
staff trainingretail managementcash managementmicrosoft excelproblem solvingcommunicationmonitoringleadershipcustomer servicereport writingmicrosoft wordinventory management
About the role
Rajbharti Supermarkets Limited is inviting applications from suitably qualified, experienced and highly responsible candidates for the position of Supermarket Operations Supervisor.
The successful candidate will supervise operations across all three branches and ensure proper standards in sales, stock control, cash management, customer service, cleanliness, staff discipline and general store performance.
KEY RESPONSIBILITIES
- Conduct regular inspections at all three branches.
- Supervise branch managers, cashiers and general store staff.
- Monitor daily and weekly sales performance.
- Review and verify reports submitted by branch managers.
- Prepare a detailed weekly report for the General Manager.
- Monitor stock levels and ensure fast-moving products are available.
- Investigate stock shortages, damaged goods, expired products and unexplained losses.
- Supervise regular stock counts.
- Monitor cash reconciliation, till shortages and irregular transactions.
- Ensure proper staff attendance, punctuality, discipline and productivity.
- Ensure all stores are clean, organised and properly maintained.
- Confirm that alarms, refrigerators, freezers, lights and other equipment are properly operated.
- Monitor electricity units, operating expenses and utility usage.
- Ensure customer complaints are handled professionally.
- Report suspected theft, fraud, negligence or misconduct immediately.
- Follow up on outstanding operational issues until they are resolved.
- Assist with staff training, performance reviews and disciplinary matters.
- Ensure company policies and procedures are followed at all branches.
PERSONAL ATTRIBUTES
The ideal candidate must be honest, firm, organised, responsible, results-oriented and able to hold employees accountable while maintaining professionalism.