SC
Spectrum Credit ltd
Branch Coordinator
Closes in 4 daysFull timeOn-siteMbala
Share
Required skills
staff trainingbanking operationsrisk assessmentcompliancemarketing & communicationsoperational controlcommunicationteamworkmonitoringperformance managementfinancial serviceskyc managementcredit riskleadershipcustomer servicefund disbursementdecision-makingconflict resolutionoperations managementfinancial products
About the role
Spectrum Credit Limited is seeking a results-driven and people-focused Branch Coordinator to lead operations, drive performance, and foster a culture of excellence at one of our branches. This is a leadership role for someone who thrives on accountability, team development, and delivering exceptional customer service.
Location/ Branches:
Mbala
Key Responsibilities:
- Oversee day-to-day branch operations, ensuring compliance with internal policies and regulatory standards.
- Drive branch performance against KPIs, including loan disbursement, collections, customer satisfaction, and staff productivity.
- Lead, coach, and develop branch staff to meet individual and team goals.
- Ensure timely resolution of customer queries and maintain high service standards.
- Monitor risk, escalate concerns, and implement corrective actions where necessary.
- Collaborate with Head Office to align branch strategy with company objectives.
- Champion Spectrum Credit’s values and culture within the branch.