Mac Staffing Solutions Ltd
HR and Client Care Coordinator
Or pay per use (Boosters)
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About the role
About Us
At Mac Staffing Solutions, we make global expansion seamless. As a leading Employer of Record, we help businesses hire, onboard, pay, and support their dream teams anywhere in the world—without the administrative headache.
We believe that behind every successful global hire is a human being who deserves an exceptional workplace experience. That’s where you come in. We are looking for an empathetic, organized, and proactive HR & Client Care Coordinator to be the bridge between our clients, their global employees, and our operations.
The Role: What You’ll Do
As our HR & Client Care Coordinator, you will wear two vital hats: ensuring our clients receive world-class service, and ensuring their co-employed team members have a smooth, compliant, and welcoming HR experience.
Key Responsibilities:
- Client Relationship Management: Act as the primary point of contact for clients, answering day-to-day inquiries regarding payroll timelines, local labor laws, and employee relations with speed and clarity.
- Employee Lifecycle Coordination: Guide international employees through their entire lifecycle—from seamless onboarding to off boarding.
- HR Compliance & Support: Assist in navigating country-specific labor regulations, benefit administrations, and leave management, coordinating closely with our local support partners.
- Issue Resolution: Actively listen to employee and client concerns, troubleshooting issues (e.g., payroll discrepancies, platform navigation) with empathy and efficiency.
- Process Improvement: Continuously find ways to streamline our client onboarding and employee support workflows.
Who You Are
You are a people person who loves logistics. You thrive in fast-paced environments, sweat the details, and genuinely care about delivering an outstanding customer experience.
Why You’ll Love Working With Us
We don't just advocate for great workplace experiences—we live them.
- Accelerate Your Growth with World-Class Development
We don’t just offer a job; we invest in your future. Through our exclusive partnership with FranklinCovey (USA), you will receive world-renowned, gold-standard training to build leadership, productivity, and life skills. If you are hungry to learn and eager to grow, we will give you the tools to get there. - Comprehensive health and wellness programs.
- A diverse, inclusive, and genuinely fun team culture.
- Competitive compensation
How to Apply
Ready to help us shape the future of work?
Please submit your resume and a brief cover letter explaining why you’re the perfect fit for this dual HR and Client Care role. Please clearly indicate the job title in the subject section of your email.